| Can I order a product in a different version to the one shown on the website?
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| To better serve you, we have assembled a large selection of products on our website.
If you require different measurements, our Customer Services team will be happy to advise you on custom orders. We regret we are unable to take custom orders via the website at this time. |
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| Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than other items; therefore, these large items have a delivery surcharge. This charge is listed after the item price during the checking out process… |
| After your order is completed, you will be sent an order confirmation email within 24-hours. This confirmation will be sent to the email address you entered during checkout and is your receipt - so don't delete it! We encourage you to review your order and advise us of any spelling or data errors so that we can quickly make any necessary changes.
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| Your furniture is made especially for you. Please allow 4-8 weeks for manufacturing and shipping.
Delivery time depends on the product type, model, manufacturer, and other factors and may not be the same for all pieces. Please note that the delivery time we quoted is estimated. |
| What If My Order Arrives Damaged?
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| Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. |
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